Sylvan Series
Acorn - Commercial Playground Equipment
Details: Ages: 2-12 years | Occupancy: 25-35 | Use Zone Length: 40' 3" | Use Zone Width: 39' 3" | Fall Height: 7'
LLDPE, Galvanized steel pipe, steel deck and ladders are PVC coated
Description
Shipping & Delivery Policy
Orders require 1-2 business days for processing. Orders placed after 3 PM EST will begin processing the following business day.
Delivery WindowOur standard delivery timeline is 11-14 weeks from the date of order confirmation. This extended timeline accounts for custom manufacturing and specialized shipping requirements.
Shipping Methods- Standard Ground Shipping (11-14 weeks)
- We ship via trusted carriers
- Tracking information provided via email upon shipment
- Order confirmation
- Processing completion
- Shipment with tracking details
- Any significant changes to estimated delivery date
- No deliveries to P.O. boxes
- Continental US shipping only
- Signature required upon delivery
- Special arrangements required for commercial addresses
Weather conditions, carrier delays, or manufacturing complications may impact delivery times. We will promptly communicate any changes to your estimated delivery window.
ContactFor questions about your order status or shipping timeline, please contact our customer service team with your order number.
Return & Cancellation Policy
- Full refunds available when requested within 10 days of order placement
- All returns must receive prior authorization
- Final sale items are not eligible for return
- Submit return request via email
- Include order number and reason for return
- Await return authorization
- Restocking fee may apply to approved returns
- Cancellation fee applies to orders canceled after processing begins
- Return shipping costs are customer responsibility
- Original shipping charges are non-refundable
- Refunds processed to original payment method
- Processing time: 5-7 business days after return receipt
- Credit card refunds may take 1-2 billing cycles to appear
- Email confirmation sent once refund is processed
- Custom-ordered equipment
- Items marked as final sale
- Used or assembled equipment
- Damaged or incomplete returns
- Orders can be canceled within 10 days without penalty
- Cancellations after processing require authorization
- Cancellation fees apply after processing begins
- Custom orders cannot be canceled
- Orders cannot be cancelled after production has started
For return authorization or cancellation requests, contact our customer service team with your order number.