Return & Cancellation Policy

Return Eligibility
  • Full refunds available when requested within 10 days of order placement
  • All returns must receive prior authorization
  • Final sale items are not eligible for return
Return Process
  • Submit return request via email
  • Include order number and reason for return
  • Await return authorization
Fees & Deductions
  • Restocking fee may apply to approved returns
  • Cancellation fee applies to orders canceled after processing begins
  • Return shipping costs are customer responsibility
  • Original shipping charges are non-refundable
Refund Processing
  • Refunds processed to original payment method
  • Processing time: 5-7 business days after return receipt
  • Credit card refunds may take 1-2 billing cycles to appear
  • Email confirmation sent once refund is processed
Exclusions
  • Custom-ordered equipment
  • Items marked as final sale
  • Used or assembled equipment
  • Damaged or incomplete returns
Cancellations
  • Orders can be canceled within 10 days without penalty
  • Cancellations after processing require authorization
  • Cancellation fees apply after processing begins
  • Custom orders cannot be canceled
  • Orders cannot be cancelled after production has started
Contact

For return authorization or cancellation requests, contact our customer service team with your order number.