Patagonia Tribe

Totem - Commercial Playground Equipment

$52,163.00 $37,259.00 Save 29%
Shipping calculated at checkout.

Details: Ages: 2-12 years | Occupancy: 30-40 | Use Zone Length: 55' | Use Zone Width: 51'  | Fall Height: 9'

Download PDF

Description
Shipping & Delivery Policy
Processing Time

Orders require 1-2 business days for processing. Orders placed after 3 PM EST will begin processing the following business day.

Delivery Window

Our standard delivery timeline is 11-14 weeks from the date of order confirmation. This extended timeline accounts for custom manufacturing and specialized shipping requirements.

Shipping Methods
  • Standard Ground Shipping (11-14 weeks)
  • We ship via trusted carriers
  • Tracking information provided via email upon shipment
Order Updates You will receive email notifications at these key stages:
  • Order confirmation
  • Processing completion
  • Shipment with tracking details
  • Any significant changes to estimated delivery date 
Shipping Restrictions
  • No deliveries to P.O. boxes
  • Continental US shipping only
  • Signature required upon delivery
  • Special arrangements required for commercial addresses 
Delays & Issues

Weather conditions, carrier delays, or manufacturing complications may impact delivery times. We will promptly communicate any changes to your estimated delivery window.

Contact

For questions about your order status or shipping timeline, please contact our customer service team with your order number.

Return & Cancellation Policy
Return Eligibility
  • Full refunds available when requested within 10 days of order placement
  • All returns must receive prior authorization
  • Final sale items are not eligible for return
Return Process
  • Submit return request via email
  • Include order number and reason for return
  • Await return authorization
Fees & Deductions
  • Restocking fee may apply to approved returns
  • Cancellation fee applies to orders canceled after processing begins
  • Return shipping costs are customer responsibility
  • Original shipping charges are non-refundable
Refund Processing
  • Refunds processed to original payment method
  • Processing time: 5-7 business days after return receipt
  • Credit card refunds may take 1-2 billing cycles to appear
  • Email confirmation sent once refund is processed
Exclusions
  • Custom-ordered equipment
  • Items marked as final sale
  • Used or assembled equipment
  • Damaged or incomplete returns
Cancellations
  • Orders can be canceled within 10 days without penalty
  • Cancellations after processing require authorization
  • Cancellation fees apply after processing begins
  • Custom orders cannot be canceled
  • Orders cannot be cancelled after production has started
Contact

For return authorization or cancellation requests, contact our customer service team with your order number.